“Cole Porter clearly got it right. But what exactly is it that changes from major to minor when we say goodbye? What permits music to express and stimulate our moods so precisely? How does it ignite or dampen our spirits, make us feel romantic or cynical, lighthearted or blue? Why do simple sequences of musical notes or complex symphonic strains cause us to weep with sorrow, waltz with elegance, march in disciplined military formations, or swirl sensuously across a dance floor? And what does any of this have to do with conflict?” Kenneth Cloake specializes in mediation, negotiation and the resolution of complex organizational, interpersonal, and public policy disputes. He shares more in this thought-provoking excerpt.